FAQs • Lake Cities Municipal Utility, TX • CivicEngage

What causes occasional taste and odor changes in LCMUA water?: All water has its own unique taste and odor characteristics. LCMUA, like many water suppliers, sometimes experiences taste and odor changes. In the summer and early fall, algae in area lakes occasionally give water an earthy taste and odor. Temperature change and excessive rain also alter taste. These changes don't affect the safety of the water.

▼
Utility Services

1. Where is LCMUA located?: LCMUA is located at 501 N Shady Shores Dr, Lake Dallas, Texas. The closest intersection is Swisher Rd and Shady Shores Dr. staff directory.

2. How do I start service in my name?: Initiating service requires a completed application, $150 service deposit, and a $50 administration fee. The application may be submitted online or you may apply for service in person. Service Application and Agreement

3. Can the deposit be waived?: Deposits can be waived with receipt of the previous consecutive 12 months of good payment history with another water utility. The Administration Fee associated with starting a new service can not be waived.

4. How do I get my deposit back?: The deposit is held on the account until 12 consecutive months of good payment history, i.e. no late payments, no return checks, or until the account is closed. The deposit will then be credited to the account.

5. How do I set up trash service?: Each municipality contracts individually for solid waste (trash) collection within their city. Please contact your municipality for more information on solid waste collection. Resource Directory

6. What zone am I in?: Zone 1 is the City of Lake Dallas and the Town of Shady Shores.
Zone 2 is the Town of Hickory Creek.
Due dates for each zone can be found in the calendar.

7. How can I find out how much my bill is?: Registering through our Online Portal, you will be able to view and print your bill, as well as make a payment. You can also call the office at 940-497-2999 and make a direct inquiry with our Customer Service Representatives.
Online Portal

8. What forms of payment can I use?: Bills can be paid via cash, check, debit/credit card, money order, or by bank drafting through a checking or savings account. Our Online Portal accepts payments via credit/debit card with an added Convenience Fee. Customers may also submit payment through their bank via electronic bill pay. Please allow 3 business days for all bank initiated payments to be received by LCMUA.
Pay My Bill

9. Does LCMUA have paperless billing?: LCMUA offers paperless billing to our customers. Check Paperless while registering up your account in the customer portal.
Customer Portal

10. My water meter is covered with grass and does not look like it has been read in months. Why is my meter not being read?: We read all of our meters electronically. Your meter has a device connected to it that sends an electronic reading to our collectors.

11. What do I do if I have a leak?: If a leak is detected during normal business hours, please call our office at 940-497-2999 for a service technician to turn off your water so repairs can be made. If an leak is detected after normal business hours and you require immediate assistance, please contact the on-call service technician at 940-222-1988.

12. Why is my water bill so high?: There are various reasons for high water bills. Often, the cause is related to a sprinkler system, as they are able to use up to 25 gallons of water per minute, per zone, depending on meter size. You can read your water meter before and after using the sprinkler system to get accurate usage for lawn watering. Unknown water leaks and running toilets are another reason for high usage. If you think there’s a possibility of a toilet leak, we have toilet tablets available for you to pick up at our main office. You may also use a colored cleaner (such as Pinesol or Fabuloso) in the water tank at the back of the toilet. If there is a leak, the cleaner should eventually appear in the toilet bowl. If it’s a slow leak, you may need to wait overnight. This problem can be solved by changing out your flapper kit in your toilet tank. It’s a fairly easy and inexpensive fix that could end up saving you money in the long run.

13. What is the process for discontinuing my service?: To discontinue service please stop by or call our office at 940-497-2999. After identity verification we will issue a work order for disconnection during our normal business hours.

14. What causes occasional taste and odor changes in LCMUA water?: All water has its own unique taste and odor characteristics. LCMUA, like many water suppliers, sometimes experiences taste and odor changes. In the summer and early fall, algae in area lakes occasionally give water an earthy taste and odor. Temperature change and excessive rain also alter taste. These changes don't affect the safety of the water.