Frequently Asked Questions

LCMUA is located at 501 N Shady Shores Dr, Lake Dallas, Texas. The closest intersection is Swisher Rd and Shady Shores Dr.

Deposits can be waived with receipt of the previous consecutive 12 months of good payment history with another water utility. The Administration Fee associated with starting a new service can not be waived.

The deposit is held on the account until 12 consecutive months of good payment history, i.e. no late payments, no return checks, or until the account is closed. The deposit will then be credited to the account.

Each municipality contracts individually for solid waste (trash) collection within their city. Please contact your municipality for more information on solid waste collection.

Zone 1 is the City of Lake Dallas and the Town of Shady Shores. Zone 2 is the Town of Hickory Creek. Due dates for each zone can be found in the calendar.

We read all of our meters electronically. Your meter has a device connected to it that sends an electronic reading to our collectors.

If a leak is detected during normal business hours, please call our office at 940-497-2999 for a service technician to turn off your water so repairs can be made. If an leak is detected after normal business hours and you require immediate assistance, please contact the on-call service technician at 940-222-1988.

There are various reasons for high water bills. Often, the cause is related to a sprinkler system, as they are able to use up to 25 gallons of water per minute, per zone, depending on meter size. You can read your water meter before and after using the sprinkler system to get accurate usage for lawn watering. Unknown water leaks and running toilets are another reason for high usage. If you think there’s a possibility of a toilet leak, we have toilet tablets available for you to pick up at our main office. You may also use a colored cleaner (such as Pinesol or Fabuloso) in the water tank at the back of the toilet. If there is a leak, the cleaner should eventually appear in the toilet bowl. If it’s a slow leak, you may need to wait overnight. This problem can be solved by changing out your flapper kit in your toilet tank. It’s a fairly easy and inexpensive fix that could end up saving you money in the long run.

To discontinue service please stop by or call our office at 940-497-2999. After identity verification we will issue a work order for disconnection during our normal business hours.

All water has its own unique taste and odor characteristics. LCMUA, like many water suppliers, sometimes experiences taste and odor changes. In the summer and early fall, algae in area lakes occasionally give water an earthy taste and odor. Temperature change and excessive rain also alter taste. These changes don't affect the safety of the water.